Summary: Navigation is the part of a website people notice only when it fails. Most small business sites go wrong the same few ways: menus organised around the company’s internal structure rather than what customers want, clever labels nobody understands, too many top-level items, and a mobile menu that hides everything behind an icon. This guide covers how many items a menu should hold, how to name them, what to do about dropdowns on phones, and the two tests that reveal whether yours is working.
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