WordPress site down? We fix it in 24 hours.
White screen, critical error, hacked, locked out, or broken after an update. A Toronto team that has been repairing WordPress websites since 2006 gets on it today, tells you exactly what went wrong, and agrees a fixed price before any work starts.
We repair WordPress sites on any Toronto host
You do not need to move your hosting to us, and we will not ask you to. We work on the account you already have.
Hosted on a reseller account, or a server a previous developer set up and never documented? That is routine. We have taken over sites with no passwords, no documentation and no working backup.
What has gone wrong? Pick the one that sounds like your site
Nearly every WordPress emergency we see in Toronto is one of these eight. Open the one that matches to see the usual cause and how long the repair normally takes.
Most hacks run for weeks before anyone noticesThe screen is completely white
The white screen of death. Nearly always a PHP error in a plugin, a theme, or a half-finished update. WordPress hits the error and stops before it can print anything, so you get a blank page rather than a message. Nothing is lost; the site simply cannot finish building the page.
We switch on error logging, read the actual failure, disable the culprit and put a working version back.
Usually fixed in 1–3 hoursGoogle says my site may be hacked
A warning in the search results, or a red "deceptive site ahead" page, means Google has found injected content. This is the one that costs money every hour it stays up, because customers see the warning before they ever reach you.
We remove the injected code, find the way in and close it, then submit the site to Google for review so the warning is lifted.
Cleaned in 24 hours, Google review 1–3 daysThere has been a critical error
WordPress caught a fatal error and showed its own holding page. Most often a plugin that has not kept up with a newer PHP version on the host, which is why sites break on their own with nobody touching them.
We read the recovery email or the server log, identify the extension and either update it, replace it or patch it.
Usually fixed in 1–4 hoursI cannot log in to wp-admin
Either the reset email never arrives, the login page loops back on itself, or your account has quietly lost its administrator role. The last one is a warning sign: attackers often demote the real owner so they keep control of the site.
We restore access through the database or the hosting panel, then check every user account for ones that should not be there.
Usually fixed in under 2 hoursAn update broke the layout
The site still loads but pages are stacked wrongly, the page builder will not open, or half the styling has vanished. Two plugins, or a plugin and the theme, are now fighting over the same thing.
We reproduce it on a copy first so your live site is not the test bed, find the conflict and fix it properly rather than rolling everything back.
Usually fixed in 2–6 hoursError establishing a database connection
WordPress cannot reach its own database. Sometimes the host moved the server, sometimes the credentials changed, and sometimes a table is genuinely damaged, which is the version that needs care rather than guesswork.
We test the connection, repair the tables if they need it, and restore from a backup only when there is no safer route.
Usually fixed in 1–4 hoursThe site redirects somewhere else
Visitors land on a site you do not own, often only on phones or only when arriving from Google, which is why it can run for weeks before anyone tells you. That selective behaviour is deliberate: it hides the problem from the owner.
We find the injected redirect, clean every copy of it, and check the database as well as the files, because it usually lives in both.
Cleaned in 24 hoursThe site has become painfully slow
Not always an emergency, but it becomes one when checkout times out or Google starts dropping pages. Usually an overloaded database, uncompressed images, several plugins doing the same job, or a host you have simply outgrown.
We measure it properly first and tell you which of those it actually is, rather than selling you a bigger server by reflex.
Report same day, fixes 1–3 daysWhat a real WordPress repair looks like
No guesswork and no blind restore. We read the actual error, find the file and line that caused it, and fix that. A backup rolled over the top hides the fault for a week and takes your recent orders with it.
You get the log in plain English when we hand back, so you know what happened rather than just that it is working again.
What happens in the first 24 hours
No mystery and no silence. You will know what is wrong long before it is finished.
We answer and take a safe copy
A real person, not a ticket queue. We take a full backup of the site exactly as it is right now, before anything is touched, so there is always a way back.
We find the real cause and quote a fixed price
You get a plain-English explanation of what broke and a fixed price in writing. You decide whether we carry on. No hourly meter running while you think about it.
The site comes back
The fault is repaired at the source, not hidden behind a cache or a rolled-back backup that quietly loses your last month of orders and content.
We close the door behind us
Passwords rotated, updates applied, a fresh backup stored off the server, and a short written report telling you what happened and what to do so it does not happen twice.
Repairs done by hand, not by script
The WordPress error messages we fix most often
If you can see one of these on your screen, you can skip the explaining. Read us the message and we will usually know where to look before we have touched anything.
We trace the fault to its sourceWordPress critical error
A fatal PHP error caught by WordPress itself. Usually a plugin or theme that has not kept up with the PHP version on your host.
Database connection failure
WordPress cannot reach its database: wrong credentials, a moved server, a database over quota, or a genuinely damaged table.
PHP memory exhausted
Something is asking for more memory than the host allows. Raising the limit is the easy answer; finding what is eating it is the right one.
Stuck in maintenance mode
An update failed halfway and left its lock file behind. One of the quickest fixes there is, and one of the most alarming to look at.
Google safe browsing warning
Google has flagged injected content. The clean-up and the review request are two separate jobs, and both have to be done properly.
Redirect loop
Usually a mismatch between the site URL, the SSL setting and a caching or security plugin, each redirecting to the other forever.
Internal server error
The server gave up without saying why. The real message is in the error log, which is the first place we look rather than the last.
Expired SSL certificate
The padlock has lapsed and every visitor now gets a full-page warning. Quick to fix, and quick to stop happening again.
What an emergency WordPress repair covers
Malware and hack clean-up
Injected code removed from files and database, the entry point closed, and the Google warning lifted.
Fatal errors and white screens
PHP errors, memory limits, plugin conflicts and broken updates traced to the line that caused them.
Database faults
Connection failures, damaged tables and bloated databases repaired without throwing away your content.
Lost access
Locked-out administrators restored, rogue accounts removed, and two-factor login put in place.
Recovery from a bad migration
Sites half-moved between hosts, broken URLs, mixed content and missing images put back together.
Backups that actually restore
Most sites we rescue had a backup. Very few had one that worked. We set up and test a real one.
Speed and Core Web Vitals
Slow pages measured properly, then fixed at the cause: database bloat, heavy images or plugin overlap.
WooCommerce faults
Checkout failing, orders not arriving, payment gateways rejected or stock counts drifting out of step.
Hardening is part of the handover
Getting it working is half the job
A site that was hacked once is a site with a door left open. Putting it back the way it was simply restarts the clock, which is why so many businesses get cleaned twice in a year by two different people.
Before we hand back, we rotate every password, bring updates current, configure a security plugin properly rather than just installing it, and store a tested backup off the server. Then we tell you which of those you need to keep doing.
If you would rather not think about it again, our monthly website maintenance covers the updates, the monitoring and the backups. If you only ever want to hear from us in an emergency, that is fine too.
Four things to do right now, while your site is down
None of these needs a developer, and all four make the repair faster and cheaper.
1. Change nothing else
Do not delete plugins, reinstall WordPress or restore a backup over the top. Each one destroys evidence and can turn a two-hour fix into a two-day one.
2. Write down the exact message
Photograph the screen if it is easier. The wording is the single most useful thing you can give us, and it often narrows the cause immediately.
3. Find your hosting login
Not the WordPress one, the hosting account. It is usually in the email from whoever set the site up. If you cannot find it, say so and we will work around it.
4. Check email and Search Console
WordPress emails a recovery link on a fatal error, and Google emails the site owner when it flags a hack. Both often contain the answer already.
Fixed price, agreed in writing, before we start
Every repair is quoted as a fixed price and agreed in writing before any work starts. You will never get an invoice larger than the number you approved, and you will never be charged for the time it takes us to look.
The diagnosis is the part most people worry about paying for twice. So we do it first, tell you exactly what is wrong, and you decide from there, including deciding to take that report to somebody else.
If the site needs a rebuild rather than a repair, we will say so plainly rather than charging you for a fix that will not hold. That conversation has saved clients more money than any discount.
You own everything, always. The site, the code, the database, the domain, the hosting and the backups stay in your name. We do not hold logins hostage and we never have.How BridgeWeb has worked since 2006
Rated 4.9 from more than 150 Google reviews, many from clients who have been with us over ten years. Read the reviews.BridgeWeb, Toronto
WordPress emergency repair across Toronto and the GTA
Almost every repair is done remotely, so where you are rarely changes the timing. These are the areas we work in most.
Based in Etobicoke and working across the GTA since 2006. Not on WordPress? We run a 24-hour Joomla emergency repair service as well, and we also fix WooCommerce, Shopify and custom PHP sites, and this website itself runs on Joomla, so it is a platform we use daily rather than one we have only read about.
Why Toronto businesses call us when it breaks
Twenty years of WordPress. Through every major version and every PHP upgrade that broke half the internet. We have almost certainly seen your error before, and that is most of the speed.
You talk to the person doing the work. No ticket queue, no offshore handover at midnight, no account manager relaying messages.
We tell you the truth about your site. Including when the honest answer is that it does not need the work you were about to pay for.
A local team since 2006
Questions people ask before they call
Do you really fix a WordPress site in 24 hours?
Most WordPress emergencies are back up inside 24 hours, and many inside a morning. The honest exceptions are a hacked site waiting on Google to lift a warning, which is their timetable and not ours, and a site with no usable backup that needs rebuilding. In both cases we tell you on day one rather than letting the clock run out quietly.
Will I lose my content, orders or photos?
Almost never. The first thing we do is take a full copy of the site exactly as it is, before anything is touched. Most repairs keep every post, product and order intact. Restoring an old backup is a last resort precisely because it throws away everything added since.
My site is hosted somewhere else. Is that a problem?
No. We work on sites hosted anywhere: GoDaddy, Bluehost, SiteGround, WP Engine, Hostinger, Cloudways, Kinsta, a reseller account, or a server your last developer set up and never documented. You do not have to move to us, and we will not push you to.
What do you need from me to start?
WordPress administrator access, and hosting or cPanel access if you have it. If you are locked out of both, we can usually get in through the domain registrar or the hosting account owner. That is a normal part of the job and not a reason to delay calling.
How much does it cost to fix a hacked WordPress site?
It depends on how far the infection spread and whether there is a clean backup, which is exactly why we diagnose first and quote a fixed price before starting. A single injected file is a very different job from a site that has been compromised for months. You will have the number in writing before you commit to anything.
Can you stop it happening again?
Yes, and it is part of the handover rather than an upsell. Passwords rotated, updates brought current, a security plugin configured properly, and a tested off-server backup. If you would rather not think about it again, our monthly maintenance covers the updates and monitoring.
My site was built by someone I can no longer reach. Can you still help?
Yes, and it is one of the most common calls we get. We can usually recover control through the domain registrar or the hosting account, even with no documentation and no passwords. Bring whatever emails and invoices you still have; there is often more in them than people expect.
Do you work on WooCommerce stores?
Yes. Checkout failures, orders not arriving, payment gateways rejecting transactions and stock counts drifting are all routine for us. A store that is down is the most urgent version of this job, because the cost is measurable by the hour.
Is it worth repairing, or should I just rebuild?
Usually repairing, and we will say so even though a rebuild is the bigger invoice. The exceptions are a site on an abandoned theme, one built on plugins that no longer exist, or one compromised so long ago that nothing can be trusted. We will tell you which you have before you spend anything.
Do you fix Joomla and other platforms too?
Yes. This page is about WordPress because that is what breaks most often, but we repair Joomla, WooCommerce, Shopify and custom PHP sites as well. This website itself runs on Joomla, so it is not a platform we read about, it is one we use every day.
Related reading
- Is your WordPress website in danger of being hacked?
- The WordPress security plugins worth having
- Why maintenance is what keeps a site safe
- What monthly maintenance should cost in Toronto
- Website security and malware removal
- WordPress website design in Toronto
- Website design in Toronto: the complete guide
Your site is losing money while it is down
Call now and we will tell you what is wrong today. Fixed price agreed in writing before any work starts, and you keep ownership of everything.