Summary: The developer who built your site has stopped answering, and you have discovered you cannot log in to your own website, change a phone number, or even work out who is hosting it. This is one of the most common calls we get, and it is almost always recoverable. This guide covers the three accounts that actually matter, how to find them when you have no passwords and no paperwork, how to prove a .ca or .com domain is yours, how to get the site running again without the old hosting, and how to close the door behind you so it never happens twice.
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